Elements and Performance Criteria
- Support human resources activities
- Manage conflict in the workplace
- Apply quality management systems and processes in the workplace
- Monitor work practices to ensure business objectives will be met
- Determine human factors when managing people and groups
- Establish consultation processes between management and staff to resolve grievances
- Analyse the interpersonal skills required of managers and team leaders using identified communications channels
- Conduct discipline and performance feedback in the workplace to evaluate consultation processes, including principles of equal employment opportunity (EEO), cultural diversity and change management
- Perform work using self-organisation principles
- Apply effective communicationtechniques to business meetings